Dragon Nest 2: Evolution – Official Website

Privacy Policy

This Privacy Policy only applies to users in selected jurisdictions

Thank you for using the Dragon Nest 2: Evolution’s Website! We respect your concerns about privacy and appreciate your trust and confidence in us.

Please note that this privacy policy (“Privacy Policy”) only applies to the Website (“Website”) of the Dragon Nest 2: Evolution (“Game”). If you use any other products or services, please refer to the privacy policy for that particular product or service.

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, our contact information can be found at sea.dragonn2.evolution@gmail.com

For the purpose of data protection laws, the data controller of your personal information in relation to the Website is SHENGQU TECHNOLOGY HOLDINGS （HK) LIMITED.

SUMMARY

Here is a summary of the information contained in this Privacy Policy.

What information do we need to be able to provide the Website services?	If you register to receive updates on the Game, then we will collect your email address or phone number (if you are in Korea). To maintain the smooth operation of the Website (which includes activities which improve functionality), we will process information (such as IP address and type of device (android/ IOS/ ONEstore/ Samsung).
How will we use your information?	We use your information to enable you to use the Website, optimise and improve the Website, provide you with updates of the Game and to comply with our legal obligations and enforce our legal rights.
Who do we share your information with?	We use third parties and work with our affiliates to help us deliver the best possible experience. All third party service providers providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose except where strictly necessary for the Website (i.e., to fulfil the purpose(s) described above). In some cases we may be required by a court or be under a legal obligation (such as a valid search warrant or subpoena) to disclose certain information.
Where do we process your information?	We may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy.
How long do we keep your information?	Unless otherwise required or permissible by applicable laws, we retain your information for so long as the information is needed to fulfil the purpose for which it was collected (as further described in this Privacy Policy).. We then delete or anonymise such data, in accordance with applicable laws.
How can I exercise my rights over my information?	Certain jurisdictions offer users specific rights with respect to their information, so you may have a right to access or receive a copy of your data, or to delete your data or restrict or object to our processing of your data.
How will we notify you of changes?	Changes to this Privacy Policy will be posted here. We will also notify you of changes in accordance with relevant legal requirements.

Welcome to Dragon Nest 2: Evolution Official Website!

This Privacy Policy explains the when, how and why when it comes to the processing of your personal information in connection with the website (“Website”) for the Dragon Nest 2: Evolution game (“Game”) , and sets out your choices and rights in relation to that information. Please read it carefully – it will allow you to understand how we collect and use your information, and how you can control it.

Please note that this Privacy Policy only applies to the Website. If you use any other products or services please refer to the privacy policy for that particular product or service.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using the Website. By using the Website you are acknowledging how we process your personal information as described in this Privacy Policy.

For the purpose of data protection laws, the data controller of your personal information in relation to the Website is SHENGQU TECHNOLOGY HOLDINGS （HK) LIMITED (“we”, “us”, “our”).

1.Cookies

We use cookies and other similar technologies (“Cookies”) to enhance your experience using the Website. Cookies are small files which, when placed on your device, enable us to provide certain features and functionalities.

2.How We Process Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why.
For users who live in Indonesia and Thailand, it also identifies the legal basis under which we process your data.

Personal Information	Use	Legal Basis (where applicable)
Information you provide to us (either directly or through a third party)
Reservation information: Email address (for all jurisdictions except South Korea) or phone number (for South Korea), IP address, cookie data, user device platform data, submission time	We use this information to send you game updates if you elect to receive them. We also use this information to cancel your pre-registration for the Game upon your request.	Necessary to perform our contract with you to allow you to cancel your pre-registration.

3.How We Store and Share Your Personal Information

We may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy.

Only where necessarywill we share your personal information with third parties. Situations where this occur are:

Companies within our corporate group who process your personal information solely for the purpose of providing the Website services to you. All such group companies may only use your personal information in accordance with this Privacy Policy.

Regulators, judicial authorities and law enforcement agencies. There are circumstances in which we may be legally required to disclose information about you, such as to comply with legal obligations or processes. In complying with the terms of valid legal processes, such as a subpoena, or search warrant, unfortunately we may not be able to seek your consent to or notify you in advance of such disclosure.

Third parties to ensure safety, security, or compliance with laws.We may disclose your information to:

enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;

detect, prevent or otherwise address security, fraud or technical issues; or

protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (such as exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any prospective buyer, new owner, or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.

4.The Security of Your Personal Information

We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through the Website or otherwise via the Internet; any transmission is at your own risk.

5.Data Retention

We do not keep your data for longer than is necessary to fulfil the relevant purpose described above unless we are required or permitted to do so under law. If we retain your information beyond the retention periods set out below, for example to comply with applicable laws, we will store it separately from other types of personal information. All data we collect from you is stored for 90 days, or upon your request, deleted within 30 days from receipt of the request.

6.Your Rights

Some jurisdictions’ laws grant specific rights to users of the Website.  Please refer to the Supplemental Jurisdiction-Specific Terms, or the applicable laws in your jurisdiction, for an overview of specific rights that apply to persons subject to data protection laws in the listed jurisdictions and how these can be exercised.

You may have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances (as set out in more detail below). You can exercise some of these rights directly by accessing and updating the information in sea.dragonn2.evolution@gmail.com

Access

You may have the right to access personal information we hold about you, how we use it, and who we share it with.

Correction

You may have the right to correct personal information we hold that is inaccurate.

Erasure

You may be able to remove certain personal information that we hold about you. We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case.

Restriction of Processing to Storage Only

You may have a right to require that we stop processing the personal information we hold about you (other than for storage purposes in certain circumstances). Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). Where we agree to stop processing the personal information, we will take steps to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.

Objection

You may have the right to object to our processing of your personal information. If you wish to do so, please contact us at  sea.dragonn2.evolution@gmail.com or using the contact details set out below, and we will consider your request

Consent Withdrawal

To the extent provided by applicable laws and regulations, you may withdraw consent you previously provided to us for certain processing activities by contacting us at sea.dragonn2.evolution@gmail.com . Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent we may not be able to deliver the expected service. Please note that the right to withdraw consent is only available if the legal basis for processing information is consent.

Announcements

We may from time to time send you announcements when we consider it necessary to do so (for example, when we temporarily suspend access to the Website for maintenance, or security, privacy or administrative-related communications). These are essential system and service-related announcements and you are not able to opt-out of these notifications, which are not promotional in nature.

7.Contact

Please get in touch with us if you have any questions. You can reach us in the first instance at: 

Email:  sea.dragonn2.evolution@gmail.com 

We will endeavour to deal with your request as soon as possible. This is without prejudice to any right you may have to launch a claim with a data protection authority in the region in which you live or work where you think we have infringed data protection laws.

8.Changes

If we make any changes to this Privacy Policy we will post the updated Privacy Policy here and notify you in accordance with relevant legal requirements.

9.Language

Except as otherwise prescribed by law, in the event of any discrepancy or inconsistency between the English version and local language version of this Privacy Policy, the English version shall prevail.